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Fast track your management, team leader or supervisor promotion with this invaluable resource.

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Useful articles to help you get your first role as a supervisor, team leader or manager.

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Quality of a Good Manager - Say What You Mean,
Mean What You Say


The qualities of a good manager are similar to those of a being a good employee and one of the characteristics of a good manager is being an effective communicator, it's a simple case of - Say What You Mean, Mean What You Say.

Let's tackle the first part, ‘say what you mean'. Meaning can be ambiguous as there is your interpretation, the listener's interpretation and the dictionary's definition.

A good communicator focuses on the listener's understanding. If what I'm talking about isn't clear I often state, "I don't see the spark in your eyes."

This makes them laugh, open up and lets me know what I need to explain further.

If you're not sure if the listener is on the same page just ask them, "Am I making sense?" or "Can I clarify anything for you?"

Mean what you say' indicates you are:

  • Being authentic - that includes not lying

  • Being transparent - also means no lying

  • Jargon-free

  • Not saying what you think the listener wants to hear - a form of lying

  • Not withholding information (lying by omission), or

  • Playing games

Click the following link if you would like to jump-start your management, team leader or supervisor career and uncover the 7 Super Success Secrets to Become a Manager even if you have no management experience.

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© 2009 Madisen Harper